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Frequently asked questions
We offer the lowest rates in Hoonah! That being said, if you call and book you will save the 6% fee the booking platform we use charges. And, we do offer discounts for groups of 4 or more on some of the tours!
Yes! Multiple families may join the same tour as long as adequate space is available and the maximum is not exceeded. Just let us know and we will make sure everyone is together.
Please don’t worry; we’ll know if your ship is delayed. We receive a constant stream of updates on the cruise ships’ timetables. Consequently, we will automatically adjust your schedule and factor in any delays against the timing of your tour. When you arrive at the port, just check in with a Hoonah Travel Adventures representative at the Icy Strait Point Excursion Hub. (Look for them holding a Hoonah Travel Adventures sign.) If your ship doesn’t make it to port for any reason, we will refund you in full without incurring any administration fees or penalties.
There are a few great reasons! As an established, local company with a Certificate of Excellence, we love nothing more than to enrich your experience while visiting the area of Icy Strait Point. Local knowledge is king, and having a fantastic team with a wealth of local expertise in our employ, gives us the confidence that we’ll leave you happy and wanting to return!
We shape and time all of our tours and excursions around the cruise ships’ schedules relieving you of any stress before you dock into port. What’s more, we 100% guarantee whale sightings on every whale watching tour (from May to September). Or, in the unlikely event you don’t sight a whale, we’ll refund you $100. In fact, our captains, naturalists and guides live to love whales, so it pleases them to no end to leave you wide-eyed on whales! We know where all the wilderness hotspots are. It’s always an honor to share the backyard beauty in our mist-shrouded rainforest and our coastal city, steeped in history and Native Southeast Alaska culture alike.
One of our favorite FAQs: The cruise industry wants ALL of your money so they try and scare you with that line. If our guests missed their ships we would not be in business. It is totally safe! And completely reliable. As a company that has been in the business of offering small group shore excursions in the Icy Strait Point area for over a decade, our tour schedules are mindfully constructed around the cruise ships’ arrivals and departures! We can guarantee you will be back to board your ship in plenty of time. Best of all, we’re able to offer more competitive rates than the cruise ships because you are booking locally. Companies that book through the ships have to pay the ships very high fees to do that. Moreover, our small group tours are purposely smaller than those offered by the cruise ship, giving you a more intimate experience, at a better rate, while visiting Hoonah near Icy Strait Point.
Yes! Our tour times are built around your ship schedule. So long as you select a tour that ends 1 hour before your ship's departure you will be fine. We promise to have you back to your ship on time.
Yes! Our tour times are built around your ship schedule. All tours offered on the day you are in port work with your ship schedule. We promise to have you back to your ship on time.
We have guests that book up to a year in advance as our tours typically sell out well before their departure date.
If your ship is docking at the Adventure Dock, after exiting your cruise ship, disembark and proceed up the ramp to the Icy Strait Point Adventure Center. Once inside the Adventure Center, walk through the building and exit through door number 2 — this is clearly marked. Once outside of Door #2, follow the signs to the Excursions Hub where you meet your Hoonah Travel Adventures Representative.
If your ship is docking at the Wilderness Dock, you will disembark and walk up to the Gondola. Board the Gondola for a 4 minute ride through the forest toward the Adventure Center. Upon disembarking the Gondola, look for, and follow the signs to the Excursions Hub where you meet your Hoonah Travel Adventures Representative.
For guests with mobility concerns, the following information will help you decide if you will be able to join our tours. Guests must be able to climb in and out of a 15 passenger van. If on a boat tour you will have to walk approx 100 yards from the van to the boat. You will have to walk up and/or down a potentially steep ramp depending on the tide to access the floats where the boat will be. We do NOT have space to store wheelchairs or walkers on then van/bus or aboard the boat during your tour, even if they are the folding type. A CareCart is available to people who cannot make the 300 yard walk from the cruise ship dock to the excursions hub where we meet you. There is a high demand for the CareCart which often presents you with a delay to meeting at the prescribed time.
Gratuities/Tips are never expected, but our crew work hard to make sure you have a great experience and a “Thank you” tip is always appreciated!
The only thing you can count on in Hoonah, and the area near Icy Strait Point is that you can’t count on the weather. With that in mind, prepare for the worst and hope for the best! Even waking up to warm, sunny skies can turn cool and rainy. We recommend layers of clothing, which are easy to don and easy to remove. Typically a short-sleeve and long-sleeve mid layer and a waterproof jacket, long pants and sturdy shoes you don’t mind getting wet. It can get chilly and rainy in our temperate rain forest, although summertime often sees our coastal city enjoy mild temperatures.
We rarely cancel on our guests as the weather is typically pretty stable. Not only that, our sturdy fleet of boats in conjunction with our experienced captains at the helm, and guides at the wheel of the vans, are more than capable of coping with the conditions. We ensure your safety aboard our boats and tour vans. In the unlikely event we do cancel the tour, we will provide you with a full refund.